A few months ago, I visited Japan. Was it fun? Definitely! But more than that, I was shocked.
Why?
One simple answer that sums it all up – Technology.
Within the hospitality industry, right from the moment I booked the hotel to my dine-in experience, I realized Japan is living in the future. Japanese society makes things inclusive for everyone, so regardless of your social or physical limitations, you will always feel at ease.
However, Japan is not the only place where the hospitality industry is fully embracing technology with open arms. Other countries like Korea and China are also taking the lead in this trend.
If you are curious about some of the most life-changing tech trends that will dominate the hospitality industry in the future, keep reading. This write-up will include some of the best tech trends that are currently shaping the industry and will take the lead in the future as well.
Cloud-Based Hospitality Operations
Most of the successful hotels and restaurants maintain a franchise system. This means customers will get to experience the same taste and comfort regardless of the situation.
To maintain these franchises globally, hotels and restaurants need decent operations software. Each staff member is trained with the help of this software, and in case there is a new policy, people from headquarters have to travel to each location and train the staff.
Now, all thanks to the cloud-based hospitality operations system, hotels can update everything in real time as long as they are connected to the internet. The best thing is that you do not need a business internet. Instead, a residential internet plan should be good enough to support this cloud-based system.
For instance, Xfinity is a reliable internet service provider with plans that offer speeds of up to 1 Gigs, and is available in more than 39 states. Moreover, the brand also offers 24/7 support around the clock, so you can dial the Xfinity phone number to seek guidance about their plans or resolve any issues.
When a basic update is launched and rolled out, it now happens for everyone at the same time, regardless of the location.
This eliminates the need to travel. Moreover, for restaurants and fast food chains, the ordering system is fully centralized. Once the customer registers the food order, it is updated in the system and picked by the nearest location for delivery.
Contactless Ordering
If you are shy or an introvert who hates to order, this is your time to shine. Although Japan was the first place where I came across a contactless ordering system, there are so many other countries where restaurants and hotels have fully shifted to contactless booking and ordering systems.
With the help of a contactless ordering system, you can simply scan the code with your phone. Some brands also offer tablets to their customers so they can simply order the food, and it will be served right away.
This technology is not new, as it is also being used by large fast-food franchises to make the ordering system seamless.
In most of the McDonald’s across the globe, there are fully automated ordering screens installed so the customers can order with just a few clicks. By the end of the process, customers will get their receipt, and the order will be directly registered in the kitchen.
This is helpful in reducing the manpower and operational costs as well.
Serving Robots
Serving is one of the most loved jobs in the hospitality industry. As a beginner, serving was my first summer job. Although it was tough keeping up, if you love social interaction and you do not mind getting insulted for getting the wrong order now and then, this job is perfect for you.
While I stay in Japan, my hotel uses a serving robot. These serving robots are perfect for midnight snacks when you are in your room and do not want to interact with anyone. Moreover, these robots do not get your order wrong, so you know that you will not be disappointed.
Chef Robots
Working in the kitchen is a serious business. If you have watched master chef, you must know this by now. This is the reason chefs generally have short hours, because spending a lot of time in the kitchen heat can make you prone to accidents. Now, to ensure that kitchen accidents can be avoided, chef robots are introduced.
These robots help in maintaining the kitchen and ensure that most of the stressful and dangerous tasks are assigned to these robots. Another important reason for hiring these chef robots is to maintain a good level of hygiene and ensure that the taste stays uniform regardless of the situation.
Chef robots are fully automated, so they create each recipe with the perfect ratio to maintain the same taste and ensure the finest customer experience.
Supply Chain Management
Food waste is one of the biggest issues faced by the hospitality industry. Supply chain management usually resolves this issue.
However, manual supply chain management is quite a task and requires a lot of effort. Usually, the person handling the supply chain has to be very vigilant and must ensure that there is no risk of mistake.
In the case of automated supply chain management, there is an AI-based prediction system. This system takes the overall food supply and its use into account. Eventually, the hotel can order according to their predicted amount, which will eventually save them money and reduce food waste as well.
Simply put, just like most industries, the hospitality industry is highly dependent on AI and technology. As technology is improving, so is the overall layout of the hospitality industry as well.
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